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Customer Service
Our products are individually vacuum packed and quick frozen. All meats are shipped in a reusable insulated cooler, packed with a freezer pack, you can use again and again. The insulated cooler is then put into a holiday gift box for further insulation and protection. We are very proud of our new foam packaging and know the recipient of each gift will be delighted with the quality and care given to each and every gift selection. All orders are shipped via FedEx the day after the order is recieved. ORDERING INSTRUCTIONS Please specify the date you wish for each order to ship. If no date is given, we will assume you wish your order to be shipped promptly. For more information about delivery times see HOW WE SHIP below. Write your personal greeting in the space provided. Otherwise we will show the senders name as printed on the address label of the order blank. For your convenience, we accept checks, money orders, Visa, MasterCard, American Express or Discover. (Sorry no COD shipments.) We reserve the right to substitute items of equal or greater value if necessary. If we substitute, you still must be happy or your money back. For phone orders have your order filled out before you call; item number, your credit card and the names and full addresses of your recipients. ORDER BY PHONE HOURS ARE 7 AM TO 4 PM, Central Standard Time, Monday through Friday. It will be our pleasure to serve you. HOW WE SHIP Because our products are perishable food items, their condition upon arrival is of the utmost concern to us. To assure quality satisfaction, we now ship all orders via Federal Express in insulated coolers. We are not responsible or liable for perishable food shipments when the customer is not available to receive the package, or for delays related to the weather. Please note, 2nd day air delivery orders are shipped on Monday, Tuesday and Wednesdays only. Use this handy chart to figure your shipping charges. Please note these charges are based on the product cost per address, not total order!
RETURNS Due to the nature of our products, we cannot accept returns or issue refunds. If there is an error made on our part, we will be more than happy to make it right for you! |
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