Frequently Asked Questions

Frequently Asked Questions

What is the shelf-life of the products in a refrigerator? Or Freezer?

The shelf life of a vacuum packaged product stored in refrigeration (30-40 degrees F) can last up to 60 days. If the vacuum packaged product is stored in the freezer (-30 degrees F) then the shelf life can be up to 365 days. Packaged products that lose their vacuum, have a shelf life of 14-21 days in a refrigerated unit.

Do you ship to Alaska, Hawaii, Puerto Rico and Canada?

We ship to all 50 states. We do not ship to Puerto Rico, Mexico or Canada.

How do you ship your products?

Our products are individually vacuum packed and quick frozen. All meats are shipped in a reusable insulated cooler, packed with a freezer pack. The insulated cooler is then put into a holiday gift box for further insulation and protection.

Do your products contain MSG?

Only our sausage products contain MSG.

Are all of your meat products cured and fully cooked?

All our products are cured and smoked. Our plain and peppered bacon is not cooked. Therefore, the consumer should cook the bacon.

Do the products contain salt?

Yes

At what temperature should your products be reheated?

For cooking and serving suggestions, please refer to our “Serving Ideas” on our website.

Is there a fee for Saturday delivery?

Yes for all Saturday deliveries you must pay for Priority Overnight plus $15.00. For Hawaii and Alaska delivery, Priority Overnight plus $15.00.

Why do you need my billing address when I have given you my physical address?

In order for your credit card to be approved we must have the address and zip code of where your credit card bill is mailed. They must match or the charge will be denied. This protectes the card member from credit card fraud.

What is the best day to ship a gift?

Monday and Tuesday are the very best days to ship because on these days we can use the most economical shipping method. We ship everyday of the week but the shipping method and rate will vary.

How soon will my order be shipped?

Orders placed on Wednesday - Friday will ship out on Monday, orders placed Saturday - Monday will ship out on Tuesday, orders placed on Tuesday will ship out on Wednesday, and orders placed for holiday delivery will ship on Monday, two weeks prior to the holiday. This schedule assures prompt delivery and also informs the recipient of your gift so they can make holiday meal plans.

Can I order by phone?

Yes. Our hours are 7 AM to 4 PM, Central Standard Time, Monday through Friday. It will be our pleasure to serve you.

Can I return an item?

Due to the nature of our products, we cannot accept returns or issue refunds. If there is an error made on our part, we will be more than happy to make it right for you!